top of page
Industry and Company FAQ's
Canada Imports and ExportsUnited States Imports and ExportsOnline Cargo TrackingGeneral 1UP Cargo FAQ'sCustoms Exams FAQ'sAll-Risk Cargo Insurance
- 01Incoterms, or International Commercial Terms, are pre-defined commercial terms published by the International Chamber of Commerce (ICC) widely used in international commercial transactions. These terms help define the responsibilities of buyers and sellers for the delivery of goods under sales contracts, including who is responsible for paying for and managing the shipment, insurance, documentation, customs clearance, and other logistical activities. Link to review all Incoterms, here Below are some of the most commonly used Incoterms and what they mean for your shipments with 1UP Cargo: EXW (Ex Works): The seller makes the goods available at their premises or elsewhere. The buyer is responsible for all charges and risks in taking the goods from the seller's location to the desired destination. FOB (Free On Board): The seller is responsible for the cost and freight to transport the goods on a vessel designated by the buyer. Once the goods are on board, the risk passes to the buyer. CIF (Cost, Insurance, and Freight) is similar to FOB, except the seller also pays for the insurance of the goods during transit. The buyer assumes risk once the goods are on board, but the seller pays the cost and freight to bring the goods to the destination port. DAP (Delivered At Place): The seller delivers the goods, ready for unloading, at the named place of destination. The seller bears all risks and costs associated with bringing the goods to the destination. DDP (Delivered Duty Paid): The seller delivers the goods, clears for imports, and is responsible for all costs and risks associated with bringing the goods to the destination and handling customs procedures. FCA (Free Carrier): The seller delivers the goods, cleared for export, to the carrier selected by the buyer at the specified location. The risk passes to the buyer when the goods are handed over to the first carrier.
- 02Yes, 1UP Cargo is fully equipped to handle shipments of specialized goods, including perishables and hazardous materials. We have a dedicated team of logistics experts who are trained and experienced in managing the complexities associated with these types of cargo. Our capabilities include: - Global Expertise: With hundreds of employees worldwide, we have specialists in all verticals of the logistics industry. Whether your shipment needs to travel via ocean, air, or overland, our team has the expertise to manage it efficiently and safely. - Specialized Equipment: We use state-of-the-art equipment to ensure that perishable goods are kept at the optimal temperature and condition throughout their journey. Our refrigerated containers and temperature-controlled warehouses prevent spoilage and ensure your goods arrive fresh. - Compliance and Safety: Handling hazardous materials requires strict adherence to international regulations. Our team is well-versed in global compliance standards and employs rigorous safety measures to ensure that legal and safety guidelines transport all hazardous materials. We handle all necessary documentation and permits, ensuring your shipment meets all regulatory requirements. Customized Solutions: Understanding that each type of extraordinary good has unique requirements, we offer customized logistics solutions tailored to the specific needs of your cargo. These include everything from secure packaging to specialized handling and expedited options to meet tight deadlines. - 24/7 Monitoring and Support: Our operations centers monitor shipments around the clock, providing real-time updates and immediate response to any issues that may arise during transit. This proactive approach ensures the highest level of care for your sensitive shipments.
- 03At 1UP Cargo, we prioritize the security and confidentiality of your shipments through a comprehensive approach that integrates advanced technology, strict operational protocols, and continuous staff training. Here are the key measures we employ to ensure the highest level of security and privacy: - Advanced Tracking Technology: We use cutting-edge tracking systems that provide real-time visibility of shipments from origin to destination. This technology allows us and our customers to monitor cargo and quickly identify and address irregularities or delays. - Secure Facilities and Transportation: Our warehouses and transport vehicles have state-of-the-art security systems, including surveillance cameras, motion detectors, and secure access controls. Only authorized personnel have access to these facilities and vehicles, protecting your goods against unauthorized access and theft. - Comprehensive Insurance Coverage: ReWe recognize the value of peace of mind and offer robust insurance options to cover loss or damage. This coverage is tailored to the value and sensitivity of the goods, providing an extra layer of security throughout the shipping process. - Rigorous Staff Training: Our employees undergo rigorous training in best practices for handling, storage, and transportation, focusing on maintaining confidentiality and security. Regular refresher courses ensure they remain updated on the latest security protocols and technology. Strict Privacy Policies: We adhere to strict privacy policies that comply with international standards. All information related to shipments and clients is kept confidential and used only to facilitate logistics operations. Access to this information is restricted to personnel who require it to perform their duties, and it is protected against unauthorized access. - Customs Compliance: We work closely with customs authorities worldwide to ensure all shipments comply with legal requirements, reducing the risk of delays or seizures that might compromise shipment security. Our compliance team stays updated on regulatory changes to address any potential issues preemptively. - Proactive Risk Management: Our risk management team proactively identifies and develops strategies to mitigate potential security threats. This includes assessing geopolitical situations, weather conditions, and other external factors that might impact the security of the shipments. By implementing these robust security and confidentiality measures, 1UP Cargo ensures that every shipment is handled with utmost care and discretion, providing our clients with reliability and trust in our services.
- 04Absolutely! At 1UP Cargo, understanding the importance of staying informed about your shipment's status is fundamental to our service offering. We are committed to providing seamless visibility and control over your shipments from origin to destination. CargoWise NEO Tracking: We use CargoWise and NEO, two of the industry's leading technologies, to give our clients advanced tracking capabilities. These platforms enable you to monitor your cargo in real-time, ensuring you always know where your goods are and when they will arrive. Online Tracking Tools: Our online platforms, available on our website or in our mobile app, let you quickly check the status of your shipments. Our user-friendly systems are designed to provide all the details you need, including location updates, estimated arrival times, and any relevant shipping documentation, whether at the office or on the go. Digital Integration: We recognize the critical role that digital integration plays in modern logistics. By investing in the latest technology, such as CargoWise and NEO, we ensure you remain worry-free about your shipments. These tools provide real-time tracking updates and enhance the overall security and efficiency of the shipping process. Why It Matters: Monitoring your shipments isn't just about peace of mind; it's also crucial for planning and management, especially when dealing with large shipments critical to your business operations. Real-time tracking allows you to stay proactive and responsive to any changes in the shipment process. http://www.1upcargo.com/tracking
bottom of page